Everything you need to launch a support-grade AI assistant.
OmniChat WP combines no-code workflows with enterprise-grade AI tooling, ensuring the best answer is always one message away.
AI & Routing
- OpenRouter-first
- Connect once to access GPT-4.1, Claude 3.5, Llama 3, Gemini, and future models as soon as they ship.
- Multi-agent personas
- Create Sales, Support, or Coach personas with unique system prompts, temperature, and model selection.
- Assistant fallback
- Optional OpenAI Assistants integration lets you plug in custom GPTs or function-calling flows instantly.
Knowledge Engine
Site indexing
Scan posts, pages, and custom post types with smart HTML stripping and automatic refresh scheduling.
Document ingestion
Upload PDFs, DOCX, TXT, or CSV files. OmniChat chunks, embeds, and stores them in your database for fast semantic retrieval.
Precision controls
Adjust top-k, similarity threshold, and strict mode to prevent hallucinations and provide reliable facts every time.
Automation & Escalation
- Seamless ticket handoff with email notifications to your support inbox and user confirmation messages.
- Conversation logging with privacy toggles, redaction helpers, and GDPR compliant user export.
- Upcoming voice, channel, and action integrations keep your automations evolving.
Performance & Security
- Streaming responses for instant feedback and a delightful typing indicator UI.
- Rate limiting, nonces, capability checks, and sanitizers built into every endpoint.
- No SaaS lock-in: metadata, vectors, and transcripts remain on your infrastructure.